Domain name: |
- The domain name is the name on which the customer's website can be reached. For example, uOnline's domain name is `uonline.nl` and the customer's domain name is `customername.nl`. This domain name is basically managed by uOnline unless otherwise agreed.
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Website: |
- The website is the customer's texts, photos and other media hosted by uOnline, accessible through the domain name.
- The system behind the web pages can be a content management system (CMS) where the client can add and edit new pages themselves. This CMS is updated and managed by uOnline for security and functionality reasons.
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Content management system: |
- The Content Management System (CMS) is the system that allows you to customise information and the appearance of the website.
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E-mail: |
- If uOnline manages the domain name, the customer can also choose e-mail box(es) ending in their own domain name (e.g. info@klantnaam.nl).
- Multiple e-mail addresses (e.g. info@klantnaam.nl and verkoop@klantnaam.nl) can point to the same e-mail box. The e-mail can be accessed via Webmail and possibly via e-mail programmes....
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Server: |
- The server is the system on which the customer's website runs.
- This server is updated and managed by uOnline for security and functionality reasons.
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Backup: |
- A backup is a copy of the website. This is the CMS, including all texts, photos and other media that are on the server (in the case of shared web hosting, e-mail is also backed up).
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Helpdesk: |
- The uOnline helpdesk is available at:
- The Knowledge Bank
- Through the Group Discussion
- The agreed uOnline e-mail address
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Knowledge base: |
- The Knowledge Base is a website with a collection of manuals accessible via https://uOnline.nl/kennisbank.
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Group discussion: |
- The Group Conversation is the agreed means of communication through which the customer can contact uOnline in a secure and sustainable manner.
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uOnline Office hours: |
- These are the times when the uOnline Helpdesk is available.
- This is from 09:00 to 17:00 excluding Saturdays, Sundays and official Dutch holidays.
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Maintenance times: |
- These are the times (this is on the second Monday of the month between 21:00 and 22:00), when uOnline can perform maintenance on the hosted products.
- Services may not be available during these times.
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Web browser control: |
- A web browser (or internet browser) is a programme on the computer, tablet or smartphone on which websites can be viewed.
- The Web browser check checks whether the Customer's website is displayed correctly on the various web browsers on computer, tablet and smartphone.
- uOnline performs the Web browser check and is part of the Formal Delivery.
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Search engine findability: |
- A search engine is a website on the Internet that allows you to search the Internet. In a search engine, you search by keywords and, in principle, not by domain names.
- Based on the settings and texts that uOnline and the client place in the CMS, the client's website can be found better in a search engine
- After the Formal Completion, the client itself can ensure better search engine findability by placing relevant web pages. This allows the client to take search engine optimisation into account.
- uOnline can help and offers this as an additional service to make your website more findable by search engines
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